وظائف شاغرة في شركة زين السعودية

WHAT?

The jobs in this level are responsible for answering simple customer complaints and questions and providing information on simple products and services. They are also responsible for escalating complex cases and ensuring customers are served in a timely manner.

HOW?

Compliance:

• Implement the contact center Management policies and procedures.
• Carry out assigned activities in specified area with direct supervision.

Customer Service:

• Answer regular and routine consumer customers complaints / questions to ensure fulfillment of customer requests in timely and efficient manner.
• Provide customers with products and services information, explain about latest Zain’s offers and promotions and support customers to choose their best adequate plan.
• Upsell / cross sell products to increase sales and revenues generated.
• When needed, escalate complex cases and make sure customers are served efficiently and on time.
• Maintain professional and courteous communication / quality of service with customers at all times to maintain Zain’s professional image.

Teamwork and Cooperation Management:

• Liaise with other team members to build effective working relationships and identify synergies

WHAT DO I NEED?

• High school or Diploma
• No years of experience required

  Behavioral Competencies          Level

  Teamwork and Cooperation         Basic

   

  Technical Competencies             Level

  Communication Skills                    Basic

• Office Administration                    Basic